Access to information · PAIA and POPIA

Request records

Use the Promotion of Access to Information Act (PAIA) to ask BCMM for the records behind the tariffs, or use the Protection of Personal Information Act (POPIA) to get your own account and meter records.

Your ID number and contact details never leave your device. This page builds the request in your browser.

1Choose the records

Other records (optional)

2Your details

Full names

ID or passport number

Postal or physical address

Telephone

Email address

Municipal account number

How do you want the records?

Electronic copy by email Printed copies to collect Inspect the records in person

3Check and send

Your request

What happens next

Email the request to the Information Officer (the City Manager) at citymanager@buffalocity.gov.za, or fax it to 043 722 6126. Keep proof that you sent it.
BCMM must decide within 30 days (PAIA section 25), and must tell you about any access fee before preparing the records.
No answer within 30 days counts as a refusal (section 27). You can then lodge an internal appeal within 60 days (sections 74 and 75).
After that, you can complain to the Information Regulator: PAIAComplaints@inforegulator.org.za, or POPIAComplaints@inforegulator.org.za for your own records.
BCMM’s official Form 2 is in Schedule 3 of its PAIA manual. Your request contains the same particulars. If BCMM asks for the form itself, copy these details onto it. BCMM PAIA manual (PDF)